Troubleshooting guide

Click on the links below, to view more information.

General

  1. I need to reset my password

  2. I need help planning my folder structure

  3. I need help planning my user roles

  4. I have not received my entity's VAT submission receipt

AlphaBridge

  1. What are the anti-fraud headers required by HMRC

  2. I cannot copy the worksheet

  3. How can I enable the Trust Center macro settings

  4. I cannot populate the boxes in my AlphaBridge template

  5. How can I prepare my data for the named cell file upload

  6. How do I assign the named cell titles

AlphaVAT

  1. What are the calculation options

  2. How do I prepare my data for upload

  3. How do I upload my files

  4. How do I resolve file upload errors

  5. How can I block and exclude data

  6. How do I map my files

  7. How do I map my data

  8. How do I view reports

  9. What do the diagnostic errors mean

Technical

  1. I need to contact technical support

  2. I need help with security settings

  3. I need to know the technical requirements

  4. Internet Explorer 11:  Some icons are not displaying

  5. Windows 7: Enabling TLS

 

 

 

 

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